We Care Guarantee

5‑Star Service Provided Every Day

We promise to provide 5-star service to every customer throughout our relationship. If you are not satisfied with our level of service at any point, we ask that you inform us so we can make it right before we leave your home.

PROFESSIONALISM

We are a team of skilled professionals who undergo regular training to provide top-notch service at a fair cost. Hiring Thornton & Grooms HVAC technicians or plumbers means you’re hiring a knowledgeable, respectful team you can trust in your home.


We’ll listen to your concerns, deliver the right solutions, and always be transparent about our pricing. That way, you know you’re getting a good value for the cost. Also, we’ll clearly communicate what our service consists of, and then we’ll make good on our promise of high-quality and efficient craftsmanship.


For all service calls, our team values follow-through and accountability. For example, we show up on time, properly clean up after ourselves to your expectations, take care of your home and belongings, and dedicate ourselves to resolving your issue.


REPUTATION

We truly care about providing 5-star service to our customers and our community. With thousands of 5-star Google reviews (we reply to every review!), it seems our customers agree.


Thornton & Grooms strives to build our reputation and brand around customer service and integrity. To accomplish this, we price-match our competitors’ offers so you get the best deal. And every time a customer refers us to a friend or family member, we’re honored by their trust in us and want to thank them through our Referral Club.


For over 80 years, we’ve cared deeply about community involvement. Whether we're donating to local school sports teams or installing a new home comfort system for somebody in need, our mission is to give back to our community.


CONVENIENCE

When you’ve been in business for 80+ years like we have, you know a thing or two about adapting to the changing needs of your customers. Customers already have enough to deal with, so we offer friendly and convenient service from the first call to post-process follow-through.


When you work with Thornton & Grooms, you’ll receive flexible, easy-to-schedule same-day or next-day appointment options. Even our financing options are convenient! We’re responsive to all customer needs and will reach out to you with clear communication about the next steps.


Ready for Service That Puts You First?