Welcome to the Thornton & Grooms Comfort Survey!
The goal of this survey is to provide furnace and air conditioner options tailored to the needs of your home and budget. The survey takes between 10 to 15 minutes to complete, and the more responses you provide, the more accurate your customized system options will be.
If at any time you'd like to schedule an in-person consultation with the Thornton & Grooms team, simply click the call button below!
Just a few questions before we begin...
We'd like to email you the results of your survey after you're done so you can keep them for your records. You won't see any junk mail from us, promise!
(To ensure we service your home)
Question 1 of 8
Is this furnace or air conditioner for a home?
Great, we can help with that.
Unfortunately, Thornton & Grooms replacement services are for residential customers only. But thank you for your interest.
Question 2 of 8
Are you the owner of the home?
Excellent. Let's get started!
There are many factors that influence system options that only the homeowner can provide. Please have the owner of the home complete the survey so we may provide solutions that best match their situation.
Question 3 of 8
Are you replacing an existing furnace or air conditioner?
Great! Let's get some general information on your home.
Designing and installing a new forced air system requires a more in-depth assessment. We'd be happy to have this discussion via a meeting and/or during an in-home consultation.
Question 4 of 8
How old is your home?
Question 5 of 8
How old are the windows in your home?
Why do we ask this?
While some contractors guess at new system size by looking at the square footage of the existing furnace or AC, Thornton & Grooms does it the right way. Sizing a furnace or AC properly requires code-approved Manual J software and gathering information about the “envelope” of your home (i.e. insulation values; window quantity, size, and type; door quantity size and type; wall sizes, roof size, and floor types, people in the home, orientation to the sun, etc.) Not getting this right could impact your comfort and overwork your brand new system (which means you'll be replacing it again way sooner!)
Question 6 of 8
How would you rate the insulation value of your home?
Poor insulation means:
Average insulation means:
Excellent insulation means:
Question 7 of 8
Does your home have a basement?
Question 8 of 8
What is the approximate square footage of your home (not including the basement)?
You just wrapped up the first set of questions. Great job!
We're off to a great start. Thank you for sharing this information with us.
The next set of questions will help us gather more information about your existing HVAC system as well as any other HVAC equipment like whole-home humidifiers and thermostats.
“We are so glad we went through them!”
“We finally had to get rid of our A/C, humidifier, thermostat and furnace after 27 years. It took a day to install everything. They cleaned up after themselves. They walked us through everything and explained everything to us thoroughly. We are very glad that we went through them!”
—Melissa H.
Question 1 of 10
How many furnaces do you have?
NOTE: Our comfort survey is designed around single-furnace homes. Homeowners with more than one furnace are better served by scheduling an in-home consultation. However, you're welcome to continue to the end to get a head start on the selection process.
Question 2 of 10
How old is your furnace?
Question 3 of 10
What is the size (in BTUs) of your existing furnace?
What is a BTU?
Where can I find how many BTUs my furnace has?
Question 4 of 10
How thick is your furnace filter?
Question 5 of 10
What is the MERV rating of your current air filter?
What is a MERV rating?
Where can I find the MERV rating of my filter?
Where do I find my air filter?
Question 6 of 10
How old is your air conditioner?
Question 7 of 10
What is the size (in tons) of your existing air conditioner?
Where can I find the tonnage of my AC system?
First, head outside to your air conditioning condenser (also commonly referred to as "my air conditioner" or the outside portion of the air conditioner system). You're looking for a mounted plaque or sticker on the side of the unit. The most common place to find an AC's tonnage is within the model number itself. Model numbers vary in appearance according to the manufacturer. You're looking for an even number between 18 and 60 (almost always 18, 24, 30, 36, 42, 48, or 60). This number is usually in the middle of the model number itself. That number, when divided by 12, should get you the tonnage:
- 18 = 1.5 tons
- 24 = 2 tons
- 30 = 2.5 tons
- 36 = 3 tons
- 42 = 3.5 tons
- 48 = 4 tons
- 60 = 5 tons
Question 8 of 10
Do you have a whole-home humidifier?
How do I know if I have a whole-home humidifier?
What are the benefits of a whole-home humidifier?
Did you know that Humidifiers add moisture to the air to prevent dryness that can cause irritation in many parts of the body? They can:
- Protect Your Throat
- Soothe Your Sinuses
- Halt the Spread of Flu Germs
- Reduce Snoring
- Help Warm Your Home
- Protect Your Furniture & Floors
- Humidify Houseplants
Question 9 of 10
How many thermostats do you have?
Question 10 of 10
What type of thermostat do you have?
Did you know? The Lennox Comfort S30 is more than a temperature regulator. It’s the command center for your entire system, with the incredible ability to monitor sensors in all your equipment. Here are some unique features only available with the I Comfort Series:
- One-Touch Away Mode: Makes saving energy simple. When you leave home, the thermostat will reduce system output and energy use with just a touch. When you return home, it will restore your normal heating and cooling schedules.
- Smart Away® Mode: Uses the location services on your phone to detect when you come and go, adjusting the temperature accordingly to save energy and maximize comfort.
- Feels Like™ Temperature: Similar to the “Feels Like” temperature in a weather report, it takes into account temperature and humidity to make your air feel exactly how you want it to feel.
- Total Remote Control: Wi-Fi capability makes it easy to adjust your home’s temperature and control energy costs from anywhere
You've finished up the second set of questions. Woohoo!
The answers you provided will help narrow down an ideal heating and cooling system for your home. You're officially over the halfway mark!
The next set of questions will help us determine how happy you've been with your existing furnace and AC systems over the years. Each question will ask you to rate two things:
- How content you've been with specific HVAC conditions in the home
- How important each one of those conditions is to you and your family
“Did a full system install the very next day!”
“We knew our system had issues as it was original to the home and going close to 30 years old. Thornton & Grooms did a full system install the very next day! The whole process was a good experience for us and I would highly recommend Thornton & Grooms.”
—C. Hetherington
Question 1 of 5
Considerations for grading: Is the home reaching ideal temperatures? Are there parts of the home that never warm up? Does the system rarely, if ever, turn off? Have energy bills become a major problem during the winter?
Question 2 of 5
Considerations for grading: Does the air in your home feel stale? How fast does dust accumulate in the home? Are family members constantly suffering from allergies or related symptoms (sneezing, itchy eyes, runny noses, etc.)?
Question 3 of 5
Considerations for grading: Does anyone in your family suffer from dry skin or chapped lips? Do family members tend to get sick in the winter? Do you regularly get zapped by static electricity? Does woodwork (such as hardwood floors or stairs) crack or creak regularly in the winter?
Why is moisture in the home a good thing in the winter?
Question 4 of 5
Considerations for grading: Is your furnace cycling on and off too frequently, or never turning off at all? Do your gas bills skyrocket during the winter? Is the system's AFUE rating under 70%?
What is an AFUE rating?
What other factors affect furnace efficiency?
AFUE is the most recognized means of determining furnace efficiency. But we'd also suggest looking at a furnace's blower motor to help improve efficiency levels.
Blower motors are either single-stage, two-stage, or variable. Variable speed motors offer the highest potential efficiency due to how they operate. Simply put, these motors provide more precise temperature and fuel control by almost never turning off. It takes a lot of energy to cycle a furnace on and off, which is why variable speed motors rarely do so. Instead, they make small precise adjustments to maintain exact temperature control throughout the home.
Question 5 of 5
Considerations for grading: Does your AC cycle on and off too frequently? Alternatively, does it never turn off during a hot summer day? Is the system older (over 10 years old) or does it have a SEER score under 14? Have energy bills gotten out of hand during summer?
What is an SEER score?
SEER, or Seasonal Energy Efficiency Ratio, is a standardized method of determining system efficiency in air conditioners and heat pumps. SEER scores range from 13-14 on the low end to 20+ on the high end. The Department of Energy wants to see a standard of at least 14 SEER in all cooling systems by 2023.
Higher SEER scores mean more energy savings. But it's also important to account for homeowner budget, since higher SEER systems do have higher upfront costs. That's why Thornton & Grooms always provides our customers with multiple SEER options at various price points.
Great job! Just one set of questions left to go.
You're just a few responses away from receiving your tailored list of heating and cooling system options. The next section covers a handful of odds and ends to ensure the most accurate list of options possible.
“Couldn't be more pleased with this company.”
“They completed the whole job (replace furnace, AC, and thermostat) in about 5 hours...We couldn't be any more pleased with this company.”
—J. Skip
Question 1 of 6
Question 2 of 6
Question 3 of 6
How much longer do you plan on living in the home?
Question 4 of 6
Why are you replacing your heating/cooling system?
Select all that apply:
Question 5 of 6
When do you plan on replacing your heating/cooling system?
Did you know? Thornton & Grooms may be able to send someone out to your home as early as today to give you a free in-home estimate. If your system won't turn on and you need a replacement fast, we are most often able to have you back up and running with your brand new system installation within 24 hours.
Question 6 of 6
Please select no more than 5 images.
Prefer an in-person consultation?
Call (248) 294-0330