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Limited Warranty — Repair & Replacement Services

Parts & Labor Warranty

Warranty Coverage

Valued Customer: 1‑Year Limited Warranty, Covers Labor & Installed Products 

Home Care Club Member: 2‑Year Limited Warranty, Covers Labor & Installed Products 

1. Scope

Thornton & Grooms warrants to the original customer at the original service address that all repair and replacement work performed by Thornton & Grooms will be free from defects in workmanship and that all products and parts installed by Thornton & Grooms will be free from defects in materials, for the warranty period specified below. This warranty applies to HVAC repair, HVAC replacement/​installation, electrical repair, plumbing repair, and plumbing replacement/​installation services.

Other warranties provided by Thornton & Grooms or purchased by the customer may supersede this warranty period.

2. Warranty Period

The warranty period begins on the date of service completion and extends as follows: 

  1. Valued Customers: One (1) year from the date of service completion. 
  2. Home Care Club Members: Two (2) years from the date of service completion, provided that active Home Care Club membership is maintained continuously throughout the warranty period. 
  • If a Home Care Club membership is cancelled during the warranty period, coverage reverts to the standard one (1) year term from the original date of service. Membership reinstatement does not restore the extended two-year term. 
  • If a Home Care Club membership lapses during the warranty period due to missed or failed payment, the Membership will be reinstatement if missing payments are made in full, restoring the extended two-year term. 

3. What This Warranty Covers

Subject to the exclusions and limitations in Sections 4 and 5, this warranty covers: 

  • Labor costs to diagnose and correct defects in workmanship arising from Thornton & Grooms’ installation or repair. 
  • Replacement of any product or part installed by Thornton & Grooms that fails due to a materials defect, at no charge to the Customer. 

Important: Coverage is limited exclusively to the specific labor performed and products installed by Thornton & Grooms during the original service visit. No other systems, components, or conditions are covered. 

4. What This Warranty Does Not Cover

This warranty does not cover, and Thornton & Grooms has no obligation with respect to, any defect, failure, or damage arising from or related to: 

  • Work performed by any third party on the same system, equipment, or plumbing after the original Thornton & Grooms service date, including repairs, modifications, or adjustments made by anyone other than a Thornton & Grooms technician. 
  • Customer misuse, abuse, neglect, or failure to follow Thornton & Grooms’ care and maintenance recommendations, manufacturer guidelines, or applicable codes. 
  • Normal wear and tear, including gradual deterioration of components over time consistent with the age and expected useful life of the system or part. 
  • Acts of God or external events, including but not limited to floods, fires, lightning, earthquakes, ground movement, freezing conditions, power surges, or other events outside Thornton & Grooms’ control. 
  • Pre-existing conditions or defects unrelated to the work performed by Thornton & Grooms. 
  • Consumable items such as filters, belts, and similar parts subject to routine replacement. 
  • Cosmetic damage that does not affect functionality. 
  • Systems or equipment that have been altered, relocated, or improperly maintained following service. 

5. Limitation of Liability

THIS WARRANTY IS LIMITED EXCLUSIVELY TO THE REPAIR OR REPLACEMENT OF DEFECTIVE WORKMANSHIP OR INSTALLED PRODUCTS. Thornton & Grooms’ total liability under this warranty shall not exceed the original invoice amount paid by the Customer for the covered service. 

Thornton & Grooms shall not be liable for: 

  • Property damage, water damage, or consequential damages of any kind. 
  • Loss of use, loss of revenue, or incidental or indirect losses. 
  • Cost of excavation, restoration, remediation, or structural repair. 
  • Damage to surrounding equipment, systems, or property not installed by Thornton & Grooms. 

6. How to Obtain Warranty Service

To make a warranty claim, the Customer must: 

  • Contact Thornton & Grooms directly by calling (248) 644‑7810 or email our Customer Service team at CustomerSupport@​thorntonandgrooms.​com within the applicable warranty period.
  • Allow Thornton & Grooms reasonable access to inspect the system and determine the cause of the reported issue prior to any work being performed.

Thornton & Grooms must be given the opportunity to diagnose and remedy the reported defect before any third-party work is performed. Failure to allow inspection, or performance of third-party work prior to Thornton & Grooms’ inspection, may void this warranty. 

7. Non-Transferability

This warranty is issued to the original Customer at the original service address only and is non-transferable. It does not convey to any subsequent owner of the property or any third party. 

8. Entire Warranty / No Other Representations

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY THORNTON & GROOMS FOR REPAIR AND REPLACEMENT SERVICES. No employee, technician, or representative of Thornton & Grooms has authority to modify this warranty or make any additional representations, promises, or guarantees beyond those expressly stated herein. Any such representations, if made, are not binding on Thornton & Grooms. 

This warranty does not affect any separate manufacturer’s warranty that may apply to products or equipment installed. Customers should review applicable manufacturer documentation for those terms.