Thornton & Grooms Earns Dave Lennox Award for Third Consecutive Year
Farmington Hills, MI — Thornton & Grooms is proud to announce it has been awarded the prestigious Dave Lennox Award by Lennox Industries, the highest honor given to Lennox dealers across North America. This award recognizes companies that consistently deliver exceptional performance, leadership, and customer experience.
The Dave Lennox Award is reserved for elite dealers who go above and beyond in every aspect of their business, from delivering outstanding customer service to maintaining the highest standards in installation, training, and operational excellence. Recipients are recognized not only for results, but for how those results are achieved through strong values, systems, and team development.
Thornton & Grooms has been serving homeowners throughout Oakland County since 1937, helping families stay comfortable with expert heating, cooling, plumbing, electrical, and indoor air quality solutions. Today, the company has grown into a team of more than 200 professionals and supports over 9,000 Home Care Club members, homeowners who trust Thornton & Grooms to help protect and maintain their home’s most important systems.
“Our TEAM is honored and humbled to be recognized by Lennox as one of their elite dealers. This marks the 3rd straight year in earning the Dave Lennox Award and we intend on winning this year too! The entire TEAM is focused and working on exceeding our customers’ expectations in every interaction. Our intent is to deliver a 5‑Star experience to every customer, every time. We understand that winning the Dave Lennox Award is a goal for thousands of Lennox Dealers – as there are only 25 that earn the award annually. Therefore, we haven’t arrived or reached the pinnacle. Excellence is a pursuit – the journey never ends. We must continue to evolve by examining and refining our processes as our customers experience them. The combined attention to detail and customer focus will be the continued path forward. We are proud of our team for what they have achieved but also for their belief in how to serve the customer, their alignment our values and purpose, their grit to work through the challenges we encounter daily, and the courage / willingness to grow and improve.” — Dave Knight
This recognition reflects more than just growth; it represents a commitment to doing things the right way. From ongoing training and development to investing in better systems and processes, Thornton & Grooms continues to raise the bar for what homeowners should expect from a home service company.
About Thornton & Grooms
Thornton & Grooms is a trusted home service company providing heating, cooling, plumbing, electrical, and indoor air quality solutions throughout Metro Detroit. With a team of caring, knowledgeable, and professional technicians, paired with their Home Care Club, Thornton & Grooms will keep your home comfortable and safe year-round.