We Care Guarantee
5‑Star Service or We’ll Make it Right
We guarantee every customer will receive 5‑star service throughout our relationship. If at any point you are not satisfied with our level of service, we ask that you inform us so we can make it right.
Professionalism
We are a team of well-trained professionals who undergo regular training to provide expert service. Choosing a Thornton & Grooms professional means you are hiring a knowledgeable and respectful team you can trust in your home.
We’ll thoroughly assess your needs, provide comprehensive solutions, and will allow you to choose what is best for your family and budget. We will also communicate what our service will consist of, and then we’ll make sure to provide you with 5‑star service or else we will make it right.
For all service calls, our team values care and craftsmanship. We will properly clean up after ourselves, take care of your home and belongings, and ensure that our work is done right the first time.
Caring
We are dedicated to ensuring that each experience with our company — from start to finish will be 5‑stars. With over 15,000 Google reviews, it seems our customers would agree.
Thornton & Grooms strives to build our reputation and brand on providing delightful customer service and service built on integrity. To accomplish this, we provide both our internal and external professionals with ongoing training opportunities. We are honored by our customers’ trust in us, and we look forward to our customers referring us to a friend or family member through our Referral Club.
Since 1937, we’ve cared deeply about community involvement. Whether we are supporting a local high school sports team or installing a new heating and cooling system for someone in need, we have a mission to give back to the community that gives so much to us.
Convenience
When you’ve been in business since 1937, you know a thing or two about adapting to the changing needs of your customers. Customers already have enough to deal with, so we offer multiple ways to schedule service to fit your comfort and needs.
When you choose to work with Thornton & Grooms, you’ll receive easy-to-schedule same-day or next-day appointment options. Even our financing options are convenient! We’re responsive to all customer needs and will reach out to you with clear communication about the next steps.
Ready for comfort & peace of mind all year long?
Schedule Serviceor call (248) 644-7810