Real Guarantees

Real Guarantees. Honored Every Day.

ALL Service Calls:

100% Satisfaction Guarantee

If you aren't satisfied for any reason, we'll work with you until the situation is resolved and you're happy with the results.

Property Protection Guarantee

If we damage your home or belongings, we'll accept responsibility and do everything possible to make it right.

Cleaner Than Before Guarantee

If we don’t clean up after ourselves to your expectations, we'll pay you $100 for your inconvenience.


ALL Repair Calls:

1-Year Repair Guarantee

If a repair by our team doesn't deliver up to a year's worth of comfort to your home, we'll fix the issue at no charge.


ALL Furnace & A/C Maintenance Calls:

No Breakdown Guarantee

If we perform a system check and your comfort system breaks down this season, we'll refund the $49 or credit it toward the repair.


ALL HVAC Installation Calls:

On-Time Guarantee

If we don’t show up when we promise – we'll pay you $100 for the inconvenience we caused you.

1-Year Money Back Guarantee

If you're not 100% satisfied with your new comfort system, we'll remove the system and refund you the full amount for up to 1 year after the install.

5-Year Comfort Guarantee

If your new equipment fails to keep you comfortable – we will make unlimited attempts to resolve the issue for up to five years from installation. If we cannot resolve the issue with the existing equipment, we will replace the equipment with a new system of equal value at no additional charge.

No Lemons Guarantee

If a critical comfort system component fails within the specified time frame – we replace the entire unit (not just the component).

No Surprises, No Compromises Guarantee

If we miss something and failed to communicate it prior to our agreement, we'll correct the issue at no additional cost.

Apples to Apples Guarantee

If a competitor puts everything that we offer in writing, we'll match the price and reduce it by another $100.

T&G Value Guarantee

If you choose Thornton & Grooms over a lower-priced competitor and we don't meet your expectations, we'll honor the lower price.


ALL Drain Unclog Service Calls:

Unclog Guarantee

If we cannot restore flow to your drain line, we won't charge you for the visit.


ALL Sewer Replacement Service Calls:

On-Time Guarantee

See above

No Surprises, No Compromises Guarantee

See above

Apples to Apples Guarantee

See above

No Stoppage Guarantee

If your drain backs up again after we've serviced it, we'll clear it again for free.


Platinum Comfort Club Members:

Lifetime Guarantee

If you receive maintenance through our “Platinum” Comfort Protection Plan, we won't charge for repairs ever again for the life of the system for as long as you remain a member.

Ready for Service That Puts You First?